FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
All sales are final. Due to hygiene reasons, we do not accept returns or exchanges on any hair products.
Can I cancel my order?
Yes, your order can be cancelled only if it has not been dispatched. Once cancelled, your money will be refunded immediately, and you should receive it within 5-7 working days, depending on your bank.
Will I be able to change my order once it has been placed?
Orders are processed quickly to ensure fast delivery. Unfortunately, we cannot make changes once your order has been placed.
How long does shipping take?
- Standard Shipping: 3-4 working days
- Express Shipping: Next-day delivery if ordered before 12 PM (Monday–Saturday)
- Deliveries are handled by Royal Mail.
- Express orders placed on Saturday will arrive on the next working day.
Have further questions? Contact us
How much is shipping? Where do you ship to?
- Shipping costs will be calculated at checkout.
- We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
Orders are processed within 1-2 business days.
- Once shipped, you will receive a tracking number via email to monitor your delivery.
- We use Royal Mail for fast and secure shipping.
Have further questions? Contact us
How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number and a link to track it.
Find answers about our products
Products Information
How do I care for the hair?
Our hair is made from high-quality heat-resistant fibres that require gentle maintenance to keep them looking fresh and long-lasting. Here’s how to care for them properly:
• Detangle gently using a wide-tooth comb or fingers. Start from the ends and work your way up to prevent shedding.
• Avoid heavy products. A light silicone-based spray can help maintain softness and reduce friction.
• Minimise washing. If needed, wash with cool water and a mild shampoo. Let it air dry completely before styling.
• Store properly. Keep the hair in its original satin bag or on a wig stand to maintain its shape and prevent tangling.
This ensures that your extensions stay soft, tangle-free, and long-lasting without unnecessary product buildup.
Can I apply heat?
Use heat sparingly. Our fibres are heat-resistant up to 180°C, but lower temperatures will extend the lifespan.
Are these ponytails/wigs real hair?
Our products are made from high-quality heat-resistant fibres designed to blend seamlessly with natural hair.
Do you offer customised orders?
We currently do not offer custom orders, but we are always expanding our range. Keep an eye out for new styles!
How long do the extensions last?
The lifespan of your fibre hair extensions depends on several factors, including how often they are worn, how they are maintained, and the specific fibre quality. Based on the fact that your hair is a premium heat-resistant fibre blend, here’s a rough estimate:
- Daily wear: 1.5 - 3 months with proper care
- Occasional wear (a few times per week): 4 - 6 months
- Minimal wear (special occasions only): 6+ months
How do I know if the texture will match my hair?
Our extensions are made to blend naturally with a range of hair textures. If you’re unsure which style will work best for you, compare the product images to your own hair in its stretched or styled state. You can also reach out to us with a photo of your hair, and we’ll be happy to help you find the best match.